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FAQ

ORDERING FROM US

I RECEIVED A DISCOUNT COUPON FROM YOU, HOW DO I USE IT?

CAN I USE SEVERAL DISCOUNT CODES IN ONE ORDER?

DO YOU OFFER DISCOUNTS FOR LARGE ORDERS?

CAN I CHANGE OR CANCEL MY ORDER?

I PLACED AN ORDER BUT NEVER RECEIVED A CONFIRMATION EMAIL FROM YOU. WHAT DO I DO?

PAYMENTS

WHAT PAYMENT METHODS DO YOU ACCEPT?

I DON'T HAVE A PAYPAL ACCOUNT, CAN I PAY WITH MY CREDIT CARD INSTEAD?

WHAT IS THE CURRENCY OF THE STORE? CAN I PAY IN ANOTHER CURRENCY?

ARE THERE ANY HIDDEN CHARGES?

WHAT SHOULD I DO IF MY PAYMENT FAILS?

SHIPPING

HOW MUCH DO YOU CHARGE FOR SHIPPING?

I NEED FAST / EXPEDITED SHIPPING. DO YOU OFFER THIS SERVICE?

HOW LONG WILL IT TAKE UNTIL MY ORDER ARRIVES?

HOW DO I TRACK MY ORDER?

HOW LONG DO I WAIT UNTIL MY ORDER IS SENT OUT?

HOW DO I KNOW IF MY ITEMS HAVE BEEN SHIPPED OR NOT?

CAN YOU SHIP TO MY COUNTRY?

WHERE ARE YOUR ITEMS SHIPPED FROM?

CAN I CHANGE MY SHIPPING ADDRESS?

MY PACKAGE IS STUCK IN CUSTOMS. WHAT CAN I DO?

I TRACKED DOWN MY ORDER AND THE STATUS SAYS RETURN TO SENDER, WHAT SHOULD I DO?

THE TRACKING SITE SAYS DELIVERED BUT I HAVEN’T RECEIVED MY ORDER YET

I ORDERED MORE THAN ONE ITEM BUT HAVE ONLY RECEIVED ONE OF THEM. WHY?

RETURNS

HOW DO I CREATE A RETURN REQUEST?

I HAVE CREATED A RETURN REQUEST. WHEN WILL THE PRODUCT BE REINSTATED?

HOW LONG DOES THE RETURNS PROCESS TAKE?

WHAT IF I RECEIVE A DAMAGED / FAULTY PRODUCT?

WHAT IF I AM UNHAPPY WITH MY ORDER AND WANT TO RETURN IT FOR A REFUND?

CUSTOMER SERVICE

HOW DO I CONTACT YOU?

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